How do I wire this into my car?
We use a basic 3 wire install Red to a constant 12V power supply. The White wire to a 12V keyed accessory wire and the Black to a solid ground, make sure to use a sold ground and not a screw in a panel.
How do I register my device?
Go to the proper website, click on register my device and follow the on-line step by step instructions.
When I try to locate car it says location unavailable?
This is due to an inadequate GPS signal. Try repositioning the device for better coverage. Remember, the GPS signal will go through plastic, vinyl, glass, etc., but not metal.
What wires do I use for the starter interrupt?
You must use the 12V supply going directly to the starter, if the vehicle is equipped with an ECM or other control module you will need to determine the 12V supply coming from the module to the starter, this wire will be cut in half. The Red wire from the relay goes to the keyed side of the 12V starter wire. The White wire goes to the ignition side of the 12V wire. The Orange wire is connected to the Green wire from the device wire harness.
Why do I have to put the starter relay after the ECM?
ECM’s and other control modules may have security features that may lock down the vehicle if tampered with. By using the wire after all control modules, there is no risk of tripping any security features.
When I connect the starter relay and plug in the device my car tries to start?
This due to a bad ground on the Black wire. The current travels through the Green Wire, into the relay, and down the starter wire instead. This can be fixed by simply choosing a different location for the ground.
I have no lights on the device, but I'm sure I wired everything correctly?
Recheck the ground wire as well as all other connections. The device will power up if it receives the proper voltage.
The starter interrupt doesn't work when I send the disable command?
Check the device History to ensure the command went through. If the command does not show up in the device history, then the device will not disable the starter. If the command shows in the history but the vehicle stills starts, ensure that the proper wire was cut. If the relay is removed from the socket, the vehicle should not start. If it does, then recheck wiring.
Why do I have a Blue Pin on the Map instead of a Green One?
What you are experiencing is "OLD" GPS data. This happens when there is an obstruction so that no clear GPS signal can be achieved. The Blue pin on the map indicates this is an old location and simply is showing you where the last time it did. In the Location information box it will display how old the data is. It will say something to the effect of "0 days 2 hours 3 minutes 0 seconds" next to location.
Why do I have to register?
You do not have to register to access general content on this website. If you are a customer, partner or associate you must register in order to access areas of this website that are personalized for your use only.
I registered but when I attempt to login I get a message asking me for a Verification Code. Where do I get my Verification Code?
Membership to this website is Verified. Once your account information has been submitted, you will receive an email containing your unique Verification Code. The Verification ill be required the first time you attempt to login. If you have not received your Verification Code by email the try the following.
- Request a Password Reminder by typing the Username you used during registration. A password Reminder along with the Verification Code will be resent by email. If you do not get this email then...
- It is possible that you typed your email address incorrectly during the registration. Send an email to firstname.lastname@example.org including the Username and email address that you used during registration. Your email address will be corrected and a Password Reminder including your Verification Code will be sent to the proper email address. This is not an automatic process and it may take 1-2 days before your email address is corrected in your account information record.