Selected by CIO Review as one of the Top 20 Most Promising Automotive Tech Solution Providers in 2014.
Today, the expectation levels customers have when it comes to service have never been higher. You can take any business category and see customers making buying decisions based on how they are treated – and not necessarily on whether the product is the absolute best in its class.
Businesses are learning that service is a feature – and benefit – that most customers want more than any actual product feature or benefit. One only needs to look at all of the popular websites that provide customer reviews – Angie’s List, Yelp, Consumer Reports, Zagat, TripAdvisor, and many more – and the one thing that will kill more stars is when a business’s customer service fails.
Here at Spireon, our service-focused strategy is represented by the anthem: “I Am GoldStar.” What it stands for is something truly special. It requires companywide engagement at all levels to deliver a noticeably unique customer service experience that develops relationships with our customers. It starts with our people taking a passionate interest in your business. That way you receive service that is personalized, knowledgeable, and meaningful.
However, many companies today, especially in the telematics industry, take a different service route. They contract out – or outsource their customer support. And there’s only one reason why – so they can save money. Spireon knows better, because: You aren’t’ saving money when customers cancel from being frustrated with poor customer service.
And that’s why “I Am GoldStar” is important to your satisfaction with your Spireon relationship. It’s everything an outsourced service model is not:
Now it’s easy for you to see how “I Am GoldStar” means everyone at Spireon is working to make service much more than a mechanism for customer support – it’s a defined and controlled process to make customer care the foundation for building trusted relationships with our customers.
Vice President of Field Sales, ASG